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Vertar Shipping Terms
UK mainland orders may use the option of next working day delivery. This does not therefore include Saturdays or Bank Holidays. This applies only to orders received before 2pm, after this time we cannot make any guarantees for next day delivery, and your order may be delayed by one day. If Next Day delivery is critical, please call us to ensure we have received your order and we may be able to make alternative arrangements. This option excludes custom products, Tailor Made Car Covers for example, which are made to order and can take up to 3 weeks to deliver. Where the customer has taken advantage of a free delivery offer, the mode of delivery will be at our discretion. Therefore, if next day delivery is required, please contact us. If a customer has ordered under a free UK delivery option and is overseas or outside our Free Delivery offer area, Vertar shall hold the order until such time as additional carriage costs have been covered
Important Note: The customer is responsible for completing full order details; Name, Billing Address - as it appears on the card statement address, Delivery Address, email contact and associated telephone numbers to the fullest. This will ensure that all orders are processed in a timely manner. The details Vertar request are processed through a verification service and failure to provide complete and accurate details may cause a delay in processing and dispatching any order.
The £2.50 Economy Shipping rate is only applicable to orders comprising a total of 500ml of liquid OR light dry items such as cloths, brushes etc. It is Royal Mail, Second Class untrackable post, so we cannot advise on delivery dates and you will be notified by e-mail when it has been despatched. Only select this option if time is not of the essence. All orders not complying with the volume limit will be held pending upgrade to our normal 1-2 days service.
UK Free Shipping offers apply to Mainland UK and not the usual premium courier zones of all offshore UK islands, Northern Ireland and Highlands. For orders over 2kg, to Northern Ireland or UK Offshore Islands or Highlands our shipping rates are the Ireland rates. For especially heavy items such as AirChambers special rates apply depending on location if outside Mainland UK as defined above.
Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
Failure by the Customer to pay for any installment or delivery when due shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by the Supplier relating to such Goods which the Supplier is then entitled to withhold.
Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
Goods left on request by means of Special Delivery Instructions are the responsibility of the customer and we will not be held liable for missing or stolen items.
Damaged in Transit
We cannot accept any claims for damage if the above time scales are not followed.
We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported time scales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.Compliance with Waste Electrical & Electronic Equipment Regulations 2006 (‘WEEE’) Provided you despatch the goods to Vertar at your own expense, and they are comparable with the product you purchase from us in replacement, we will dispose of your waste goods in compliance with the Regulations. We take seriously the need to minimise unsorted waste, promote recycling and protect public health. Please do not dispose of goods marked with a crossed out wheelie bin symbol in your domestic refuse.
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Our Customers Say...
"Hello, I'd just like to say I'm very pleased with the service I have received from you. I spoke to a representative and he was nice, knowledgeable and very helpful. This is the second time I've ordered Zymol products from you and the orders have always been spot on. (something sadly you cant always depend on these days in other experiences of phone/internet ordering) It arrived well packaged and when you said it would be delivered and the service is consistent too which I value. So often I find that when I need to contact a company a second time you never speak to the same person, as they've changed their website, logo and even their name which is very confusing! Vertar give consistent, helpful, knowledgeable, efficient no-nonsense service. It’s a pleasure being a customer of yours, thank you "
R. Harris, Southampton, Hampshire, November 2006
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