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All of us at Vertar are personally committed to ensuring our customers' personal information remains secure and private. All information you provide us will not be shared with any third party. We will not rent, sell or release for any reason your personal information. When you trust us to provide you with only the highest quality products, you can also trust us to remain your confidential partner. Below you will see that we employ high-level security techniques to keep your information secure. The new General Data Protection Regulation ("GDPR") comes into effect on May 25, 2018, for which we are fully compliant.
What Customer Information Does Vertar Collect? While maintaining our commitment to your privacy, we do collect personally and non-personally identifiable information about you. A description of the types of information collected is outlined below. We use this information to contact you about the services on our site in which you have expressed interest.
Personally identifiable information includes your name, shipping address, billing address, e-mail address, and credit card information. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Vertar is the sole owner of the information collected on www.vertar.com. Vertar collects personal information from our users at several different points on our Web site.
Non-personally identifiable information includes your browser type, domain name, IP address and how you maneuvered through the vertar.com web site. We collect this information so that we can identify general shopping and navigation patterns so we might better understand how to improve your experience with us.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a court order, or legal process served on our Web site.
When You Register at our Web site: Registration is optional. You do not have to register to browse our site. You do have to register to purchase products. When you register, you are asked for the following information: your name, billing/shipping address, phone number and e-mail address. We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on the "your account" page by deselecting the appropriate checkbox.
If your personally identifiable information changes, you may correct or update it by making the change on the "your account" page or by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail. If you no longer desire our service, you must contact us by either email (listed above), telephone or postal mail to have your customer account deleted.
Agents: We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
You can set your Web browser to notify you when you receive a cookie, but if you decide not to accept cookies, your ability to shop and access information on our site will be limited.
Personal Information Security: We maintain administrative, technical and physical safeguards to protect against unauthorised access, use, modification and disclosure of Personal Information in our control. We also are committed to employing industry standard technology in order to protect the security of our web site. However, even with the best technology, no web site is 100% secure. Vertar takes reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction.
Payments Secured by VeriSign: VeriSign is known for employing the highest standards when it comes to web security and is renowned for being the world leader in secure payment processing. When you place orders on our web site, all of your order information (including your card number and delivery address) is transmitted through the Internet using Secure Socket Layer (128-Bit SSL) technology. SSL technology causes your browser to encrypt your order and account information before transmitting it to our secure server. SSL technology is an industry standard and is designed to prevent any unauthorised person from capturing your personal information. Order information you provide on our web site will be transmitted using a secure connection. When you are viewing a page that is using SSL technology, you will notice a lock in your browser window as well the page address starting with "https://" instead of "http://". If your web browser does not support this level of security, you will not be able to order products online at our site. The most recent versions of Netscape Navigator, Microsoft Internet Explorer, and Mozilla Firefox can support a secure connection. Any of these can be downloaded for free from their respective web sites.
If You Are Uncomfortable Using Your Credit Card Online: If you feel unsure about using your credit card online, you may proceed through the checkout process as if you were paying online, and then when you get the to screen asking for your credit card information, simply call us and provide your credit card information by phone.
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Our Customers Say...
"I just wanted to say Thank You for the great customer service that I have received from you. The replacement cloth came today as promised. Happy Days."
Martin Carter, Essex, June 2011
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