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Customer Comments

At Vertar we want to make shopping with us as convenient and as enjoyable as possible. We'd love to hear about your experiences with the contents of our web-site, our products and our services. Please leave your comments here, good or bad!.

Please note: Should you have any individual concerns that require our urgent attention, you should make direct contact with Vertar Customer Services, rather than post a comment above.

Most Recent Customer Comments

"Thank you very much for the speedy service and excellent wind deflector."
Ivan Flebus, belgium, April 2015
"Guys just wanted to compliment you on the speedy delivery of my order. Ordered at 13.30 on Wednesday 11th March and it was delivered Thursday 12th by 14.00. That's good going over to Northern Ireland. Thanks again keep up the good work."
Jonathon Watson, Northern Ireland, March 2015
"I'm a new customer at Vertar, I was impressed with the comprehensive and informative website as well as good prices and some freebies offered (yes!) so I decided to order. Prompt emails were received regarding my order progress, I called next day to ask when I could expect delivery. I was astounded to be told that I could expect it very soon and I was very pleased to find out that I was speaking to the owner! Yes, my order was delivered shortly after our phone conversation. Brilliant."
Chris Berrisford, Newcastle under Lyme, July 2014
"Thanks, you are a star. I have not heard of the shampoo before but will buy some and thank you for explaining how the Covercraft Weathershield repels water. A great after sales service."
Robert Beaver, , February 2013
"Great service and everything handled professionally - many thanks. Doing business on the internet as it should be done - an example to all. Cheers Andy"
Andy Worsick, Bury, July 2012
"Just a thank you note for getting my order delivered to me so quickly. It was only ordered on Wed afternoon, late, but you still got it to me pre-Easter so I could do my car softtop!! Thanks again, have a good week,"
Alex McKibbin, London, April 2012
"I phoned your customer services at around 12 oclock yesterday, and they told that a replacement item would be despatched to me as confirmed by your E-Mail. I am pleased to inform you that the new item arrived at my house at 9 oclock this morning. Thank you, and kind regards to you and your colleagues for your prompt action. Couldn't be any better. "HAPPY NEW YEAR " to you all "
Doreen Randle, Walsall, January 2012
"Many thanks for your quick service on the Mitsubishi MJ-E16VX de-humidifier that I recently purchased. It's everything I wanted and works superbly - at the best price on the net!!! Will use you again and definitely recommend you. Regards Steve-Mercedes-Ipswich"
Steve Barnard, Ipswich, December 2011
"Many thanks for sending the replacement charger for the airchamber that I purchased from you last month. I could not have had better service, your after sales service team deserve a gold star. Again many thanks."
Nigel Tombling, , August 2011
"Spot on much appreciated , if only all other online retailers were as good as you."
Ray Muchie, Ayr, Scotland, August 2011
"I recieved the book today. Thanks so much for your prompt service - it was much appreciated. My husband will be very happy. "
Kate Wilby, Australia, June 2011
"I just wanted to say Thank You for the great customer service that I have received from you. The replacement cloth came today as promised. Happy Days."
Martin Carter, Essex, June 2011
"I got first class information on the product, and was advised the cheaper CTEK version better suited my needs. Delivery was effected within 24 hours and I'm impressed. I do like being impressed. "
Royston Capel, Kent, January 2011
"Received the spare part today (for Mitsubishi dehumidifier). Brilliant service, I won't hesitate to recommend you to my friends."
David Johansson, Sweden, January 2011
"Amazing service from you, and Vertar will be top of my list when I need to buy more detailing products."
Christopher Stanley, West Yorkshire, January 2011
"Thank you for an excellent service, support and information, together with an outstanding returns policy. I am impressed."
Alan Cazaly, Hertfordshire, November 2010
"First time I have used Vertar. Excellent and speedy help re shipment to France."
Jim Jackson, France, October 2010
"You never quite know what's going to happen when you order online, but wow (!), ordered product Thursday afternoon and it was delivered at 10 a.m. the next morning, and without having to pay over the odds for such a quick delivery. Good, detailed descriptions on products and the best price I could find online. Thank you... I'll be back!"
Lisa McCarthy, Spalding, Lincs., September 2010
"Wow! Ordered Renovo for my soft-top yesterday. Less than 24 hours later, the product arrived and the car has already had its make-over! Fantastic service, thanks."
Helen O'Rahilly, London, March 2010
"Many thanks for a great service. Ordered Monday night, arrived Wed am, and fitted to my cherished car by lunchtime. Merry Xmas !!"
Martin Boddy, Matlock, Derbys., December 2009
"Dear Mark Just once in a while, we have the pleasure of ‘stumbling’ on a supplier gem! I think I’ve just found one in your company – for these reasons: Pick up the phone and talk to the boss! Easy and comprehensive advice – without feeling ‘sold’ to! Delivery as promised Superb product at half the cost of branded version Well constructed web-site, easy to manipulate and easy to read! A genuine feeling of ‘satisfaction’ that if there was a problem – it would be resolved without hassle Well done – I am sure your greatest challenge will be replicating yourself! Best wishes for continued success. Les Cairns Sales Director"
Les Cairns, Leominster, May 2009
"Thank you for prompt service - the charger is great and excellent packing. I will recommend you to all my friends. (Accumate Battery Conditioner)"
Derek Boon, Watford, March 2009
"Great service by Mark concerned with a product exchange. A pleasant company to deal with."
Duncan Baynes, Leatherhead, February 2009
"Order placed after two on Friday and arrived mid day Saturday. You cannot get better than that."
Graham Le Cornu, Coventry, December 2008
"The quality and efficacy of Zymol products is beyond belief.. and leaves friends gobsmacked when they see cars of over 15 years old gleaming, and interiors looking like new. I am hooked!!!! "
Colin O'Halloran, Spain, November 2008
"Great seller, fast delivery and exactly as described. I will not hesitate to place any future orders . Thanks very much :) A+++++ "
O. McIntosh, London, September 2008
"Great on the phone, Goods came on time as requested. Made my car top look like new. Will order again. Many Thanks"
A. Dixon, Leeds, Yorkshire, July 2007
"Excellent easy to use web site, products arrived in quick time, hope the rain stops soon so I can try them out. Once again Vertar delivered a first class service."
M. Anyon, Stockton on Tees, July 2007
"Fully satisfied with the service received regarding the Road Pilot Micro Go. This was found to have a damaged installation disc when unpacked which was attended to straight away by Phil for which I would like to add my thanks for his very prompt attention. "
B. Palmer, Southampton, Hants, June 2007
"Very fast and efficient service from Vertar, item arrived within 36 hours. Thank you."
J. Glass, Brechin, Angus, May 2007
"Brilliant service, item recieved within 24 hours and exactly as described on the web. A good exemple of how 'shopping on the web' should be conducted. Congratulations."
A. Creedy, Leicestershire, May 2007
"Thank you for the prompt service - item arrived today - excellent service and information updates."
T. Lloyd, Tamworth, Staffs, May 2007
"Thanks for very quick service will use you again. "
K. Hebert, Kettering, Northants, May 2007
"We are very happy with the amazingly quick service you have provided and will definately use you again!!"
R. Blake, Hayling Island, Hampshire, May 2007
"I must admit you run a slick web operation, the shopping cart is good, mail confirmation and invoice is spot on. You also don't send out to much spam. A good site...well done. You have obviously spend a considerable amount of time on it. "
M. Watts, Douglas, IOM, May 2007
"My order placed for product which you received on 2nd May, I received the goods by 11.00am this morning 3rd May. Great service, well done and thank you. Pleasure to do business with you. "
B. Herron, Towcester, Northhamptonshire, May 2007
"Just like to say thanks for such a speedy service. I will definately be using you again."
N. Rogerson, Preston, Lancs, April 2007
"Many thanks, I received my Concours Glaze as ordered without delay. Having run a Vehicle Detailing company for nearly Twenty years I understand and appreciate the need to use "The best Waxes" I will not hesitate to place any future orders with Vertar. Perfection Valet (recently featured in EVO issue 100 and Performance Tuner issue 003) "
R. Tipper, London, April 2007
"Great site; comprehensive, easy and fast to navigate. Fantastic service, too. I ordered the battery charger online at 3.00 p.m. and received it next day at 12.00 p.m. using standard delivery terms!! Congrats due to your courier, Amtrak, too for their part in the speedy delivery. By the way, I saved £5, even taking into account the cost of delivery, by purchasing from you as against a local supplier."
A. Naylor, Wakefield, Yorkshire, April 2007
"Thanks for the particularly fast service. This is the second time that I have ordered from you. I thought that it was just a fluke getting my order delivered so quickly the first time but the second order confirmed that it was no fluke. You did exactly what you said on the tin, thanks very much and I hope to do business with you again."
T. Lawless, Ayrshire, Scotland, April 2007
"Many thanks for the super quick delivery of my order placed yesterday with Phil, I have to say he was most helpful and pleasant to do business with for which thank you... the charger arrived mid morning today with excellent packing and no problems, again thank you! "
K. Brooks, Broadwas, Worcester, April 2007
"Thanks after using your products my car looks new, post and packing excellent."
M. White, Birmingham, April 2007
"Absolutely excellent products - I have renovated my car roof and used the waterproofing too - it looks like new!"
S. Watts, Taunton, Somerset, April 2007
"Excellent customer service, order to Germany only took two days! The P21S wax is smashing, fantastic!"
P. Schickedanz, Germany, April 2007
"Excellent ordering service. In particular between the order being taken and the delivery of the goods. I was kept informed at all times. Well done."
A. Mayo, Stratford-Upon-Avon, Warwickshire, April 2007
"First time buyer, first class advice . Super speed delivery 2 days not two weeks, wind deflector fitted in 15 mins hoping for sun over the holiday weekend. Thanks"
M. Gilmore, Norwich, Norfolk, April 2007
"I would like to praise you on your excellent customer service when I ordered from you recently.There was a slight delay in despatching my order due to an out of stock item,but overall I was still very pleased with your service.Your website also deserves praise.It is very clear and easy to follow and all the items have good descriptions and clear pictures.You also offer a vast range of products.I will certainly order from you again in the future.Thanks."
S. Noble, Doncaster, South Yorkshire, March 2007
"Thank you for your quick response to my returned parcel. Your service is fast and products are very good, particularly the car seat protector."
A. Dollard, Wirral, Merseyside, March 2007
"Amazing, outstanding service ordered it on saturday evening and was at my door on Tuesday afternoon! The Carbon wax is out of this world, makes my Golf look great! cheers"
A. Stewart, Perth, Perthshire, March 2007
"I recently ordered the seat protectors from your site not only do these work a treat, the overall service was fantastic, easy ordering, regular updates on order status, and very fast delivery of items. Thank you! "
L. Fylan, Merseyside, March 2007
"Thank you very much for the speedy and excellent service. The products are fine and your job fantastic the best !!!"
V. Papakonstantinou, Karditsa, Greece, March 2007
"Ordered Zymol Carbon on the Friday, turned up first thing on the monday. Delivery as fast and efficient as ever. Zymol is superb as well. Well happy !"
D. Thompson, Whitley Bay, Tyne and Wear, March 2007
"Just wanted to drop you a line to say how chuffed we are with the Simpson Helmet and also how impressed we were with the outstanding service that you and Vertar are providing. Every promise you made you came through on and the level of efficiency and customer service is a credit to you and should be made an example for other companies. Lastly, many thanks again and here's looking forward to doing business with you and your friendly team in the future - along with everyone else that we recommend you to."
K. Napper, Longfield, Kent, March 2007
"A very neat and systematically laid out website. All the information is clear, nicely linked and logical .. but if you don't want to do that 'just ask' Customer support is second to none. I chose the CTEK range of quality battery chargers for both my cars and motorcycles. Thank you."
A. du Feu, Bedford, Beds., February 2007
"I thought I would try some of your zymol products for my car,the wax product that I bought from you was really good I would advise any one to buy this, this was the entry level wax which retails at £46. and the turnaround from Vertar was really good to thanks alot for everything."
A. Nicolaou, Southgate, London, February 2007
"I just wanted to say thankyou for the fast turnaround of my latest order for the Meguiars Quik Clay Detailing System. Believe it or not its a valentine's present for my "car mad" other half and I was thrilled that it arrived on time and carefully packaged to ensure it arrived in perfect condition. I may live to regret the purchase though, as my other half spends long enough washing his car!!! Ah well, it keeps him out of trouble! Thanks Again!!"
C. Thomas, Petersfield, Hants, February 2007
"Thanks ever so much for a swift and professional response. I have ordered a charger and will be using you again! Well done "
G. Ballard, Ashington, West Sussex, February 2007
"Fast Efficient service, Thank you."
I. Bradley, Littlehampton, West Sussex, February 2007
"I heard that your company had a good customer service, hence one of the reasons for using you, but can I say this is not true, but it is far greater than that being simply wonderful!! Many thanks for your help. "
A. Webb, Marlow, Bucks, February 2007
"Great website and you explain the products brilliantly. The ordering is so easy and also the dispatching is second to none. Unlike other websites your feedback is brilliant you know straight away when you will be recieving your stuff. Full marks to you as well you have just made yourselfs even better with the P21s products the wax and wheel cleaner is the best on the market."
K. Hollow, Hoddesdon, Hertfordshire, February 2007
"Dear customer services, Many thanks for the delivery of my order,your response and delivery was very good,and i am very pleased with the car cover, fits my car perfect. "
C. Saunders, Benfleet, Essex, February 2007
"Excellent service, thank you."
S. Hastie, Newton Stewart, Wigtownshire, January 2007
"Fast and efficient, excellent thanks"
J. Bourne, Nera Stourbridge, West Midlands, January 2007
"Just a note to say many thanks for impressive speed with which my Optimate Charger Order arrived...ordered on net Wednesday pm, arrived Friday am....very slick and grateful thanks !"
Dr S. Reeves, Fareham, Hampshire, January 2007
"Just a quick note to say that my order for a CTek XS3600 arrived the next day. Its a brilliant piece of kit - sorted my battery problems out in a couple of days! Thanks for the great and prompt service - the free P&P was much appreciated, I will be using your services again in the future. Many thanks. "
M. Humphrey, Maidstone, Kent, December 2006
"I received my second order today. Both deliveries arrived within 24hrs, I feel this is really impressive service particularly at this busy time of the year. The Amtrak parcel tracking service worked very well. Well done to all the staff at Vertar."
R. Cooper, Coventry, West Midlands, December 2006
"It has been delivered today, thank you for a speedy response and delivery."
A. J. Horst , Horley, Surrey, December 2006
"I have just recieved my order within 24 hours, what excellent service you provide. Now my motorcycle battery can be charged without dismantling half the machine - it's on and working. I shall be recommending your web site to all my motorcycling collegues."
P. Evans, Wokingham, Berkshire, December 2006
"Dear Dispatch Team , thanks for the excellent service will certainly be ordering again with service like this. merry xmas and happy new year."
A. Davidson, Edinburgh, Midlothian, December 2006
"Excellent service, just what I expect from internet shopping."
D. Mulliner, Warwick, Warwickshire, December 2006
"Many thanks, first small purchase with your company, good price, fast delivery. Excellent service."
G. Elliott, Whitley Bay, Tyne & Wear, December 2006
"Goods arrived in very good time - Package extremly well and come with clear instructions. It fitted my car well and looks very durable - So hopefully my car will not lose its shine over the Winter months :-)"
A. Forder, Buckingham, Bucks., December 2006
"I would just like to thank you for such a brilliant service. I ordered a bucket with grit guard yesterday and it arrived at 8:05 this morning. "
R. Hunter, Bristol, December 2006
"I would just like to let you know how pleased I was with every aspect of my order.As well as prompt delivery the item has lived up to expectation. The terrible wind and rain recently has not been a problem as normally my car leaks into the boot,The high winds have not even been able to move the cover from its fixed position. The only suggestion I would make is the possibility of elastication on the side mirror pockets as I have resorted in using a couple of elastic bands to stop them sliding off. Thanks for being the solution to a long unsolved problem yours gratefully "
C. Jeal, Hampshire, December 2006
"I found your site one of the most user frendly"
M. F. McCrory, Omagh, December 2006
"I have just come across to your website, and it is excellent. Really nice, well done, and very clear + easy to use."
G. Cavaller, Surrey, December 2006
"Just a note to let you know that I have received delivery of my order. Thank you so much for your prompt service, it is very much appreciated. Hope you all have a wonderful Christmas."
M. Armstrong , Prudhoe, Northumberland, November 2006
"Simple, well priced and efficient what more do you need from an internet seller!"
H. Patel, York, Yorkshire, November 2006
"Hello, just want to say thanks very much, got my charger next day as you said I would. Good idea to keep people informed of order progress, dispach ect. Take care, regards. "
N. Baggs, Southampton, Hampshire, November 2006
"Just wanted to say i love the new site. I'm a web developer / comms consultant and its much better than before i must say. Accessibility, look and feel, navigation and content all improved. Top job! "
D. Clarke, Braintree, Essex, November 2006
"Thank you so much for such a quick and more than satisfactory response... If only all customer service departments were so helpful. Thank you very much."
D. Rickard, Rayleigh, Essex, November 2006
"Hello, I'd just like to say I'm very pleased with the service I have received from you. I spoke to a representative and he was nice, knowledgeable and very helpful. This is the second time I've ordered Zymol products from you and the orders have always been spot on. (something sadly you cant always depend on these days in other experiences of phone/internet ordering) It arrived well packaged and when you said it would be delivered and the service is consistent too which I value. So often I find that when I need to contact a company a second time you never speak to the same person, as they've changed their website, logo and even their name which is very confusing! Vertar give consistent, helpful, knowledgeable, efficient no-nonsense service. It’s a pleasure being a customer of yours, thank you "
R. Harris, Southampton, Hampshire, November 2006
"I only ordered your products the day before yesterday, and the complete order arrived a few minutes ago by AmTrak. Very impressive service. Many thanks."
M. Porter, Sevenoaks, Kent, October 2006
"Order received already, fantastic service, thanks"
G. Walker, Surrey , October 2006
"Order placed yesterday am, arrived with me this morning. Clear Site - Great Service."
R. Williams, Bolton, Lancashire, October 2006
"Just a quick note to say a huge thanks for the prompt service and next-day delivery of my CG Lock, I was able to put it to good use at another trip to the Nurburgring in Germany."
P. Sweeney, Bournemouth, Dorset, September 2006
"... and it arrived early this afternoon. Excellent service! THANKS V.MUCH."
R. Le Rougetel, Harrow, Middlesex, September 2006
"I ordered an optimate battery charger yesterday 18/09/06 approx 11am and recd the goods 12am today, what better service does one need?"
D. Reddington, Mansfield, Nottinghamshire, September 2006
"Thank you for great service. The package arrived today."
A. Ishtiaq, Waterford, Ireland, September 2006
"...and also thanks very much for getting back to me so quickly. I wish all companies responded so promptly."
C. Knight, Carshalton, Surrey, September 2006
"Just a thank you to say how nice it was to deal with your staff and company. I phoned your order line about 12:25 Monday afternoon after looking at your web site. It's easier / quicker for me to phone than type. I answered in a pleasant and efficient manner and ordered a CTEK XS 3600 charger. It arrived the following day at 8:50 am, well packaged and no damage. I did not pay the next day delivery option, but got it anyway. thanks again for a fantastic service and if I get chance to use or recommend you to any one, I will do so without hesitation."
S. Wynne, Flint, Clwyd, August 2006
"Wow - what truly amazing service !!! I only ordered the car cover yesterday and I rang you this morning as I realised no-one would be home to take delivery so I asked if the parcel could be delivered to me at work and it has just arrived !! What a brilliant company ! Thanks."
D. O'Shea, Amersham, Buckinghamshire, August 2006
"Its arrived !!!! First class service Thank You."
A. G. Skirvin, Marple Bridge, Stockport, August 2006
"On Sunday 6th August I ordered by E Mail from your website a pulse charger. Today (Tuesday 8th ) I have the item in my possession. Thank you for the excellent service. I will not hesitate to recommend yourselves to my associates."
M. N. Courteney, Norwich, Norfolk , August 2006
"Thank you, my order arrived today, safely."
D. K. Patel, Leicester, May 2006
"Thanks very much for your service. Goods delivered within 24 hours of order."
P. Spittle, Lutterworth, Leicestershire, May 2006
"I am just writing to let you know how impressed I was with the speed of delivery and also the quality of the Optimate III charger. Well done and keep up the good work!"
S. Ryan, Ashford, Kent, May 2006
"Brilliant! Ordered yesterday at 14:00, Delivered today at 09:00."
D. Fox, Wantage, Oxon, May 2006
"Thank you for updating me with the latest regarding the car cover, much appreciated. Most companies don't bother communicating with customers between the order being placed and delivery. It's always good to hear the current status and to know that the order is still in progress, so thank you."
S. Cullum, Lambeth. London, April 2006
"I Just wanted to say thanks for the super fast delivery. Just got the product and it was just what i needed. They don't even sell the product here in Finland. Quality of your work is suberb. Keep up the good work :D"
M. Saario, Järvenpää, Finland, April 2006
"I would like to say thank you for the wonderful quick service. I only ordered my Ctek battery charger yesterday and I could not believe it when it arrived at 9 am this morning. The charger was simple to use and I hope it is going to solve my battery problems."
H. M. Adams, Newton Abbot, Devon , February 2006
"Many thanks for the prompt delivery of my battery charger. Ordered via the internet at 11.30 am and delivered 8am the following day! Excellent service from Vertar/Amtrak."
M. Benton , Copthorne, West Sussex , February 2006
"Many thanks for the speedy, efficient next day service and best price on the internet! Will recommend your services to all. Regards and thanks."
J. Hurst, Lanchester, Durham , January 2006
"Thanks for the email update, refreshingly great service."
S. Livingstone, Warrington, Cheshire, January 2006
"Just a quick mail to thank you for your help yesterday and prompt delivery today. What excellent service. Thank you again."
A. Connelly, Farnham, Surrey, October 2005
"Thank you keeping me informed ...... a nice touch and greatly appreciated"
I. Oscroft, West Bridgford, Nottingham, September 2005
"Thank you. The order has arrived and, it seems, in double quick time ! Very impressive."
N. Smith, Basingstoke, Hants , July 2005
"I just wanted to say thanks for the ultra quick delivery. It's just arrived and I really cant wait to get waxing!"
I. Elliott, Livingston, West Lothian, June 2005
"Have received cover for my 22B. It's fantastic. The tie cord, steel cable and lock were unexpected extras. The cover fits perfectly, so easy to fit and great to look at. I'm so impressed that I had to let you know "
T. Shepherd, Crowthorne, Berkshire , November 2004
"Thank you for such excellent service with my online order. The enclosed brochure is extremely informative and very helpful. "
L. Reeves, Stoke on Trent, Staffordshire , October 2004
"Received my order yesterday,thanks for a fast turn around. The service is as good as the product. Brilliant!!!!!!!"
E. Phillips, Bradford-on-Avon, Wiltshire, September 2004
"Received safely this morning - thanks for your attentive service. Kind regards and best wishes. "
B. Moore, Chelmsford, Essex, September 2004
"Many thanks, the car covers arrived safely and fit the cars perfectly. "
R. Ward, Cambridge, September 2004
"Thank you for an exceptional service. The items were dispatched and received within 24 hours of my on line purchase. I am looking forward to my first serious cleaning session. Many thanks."
K. Irvine, Hamilton, Lanarkshire , February 2004

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At Vertar, you'll find an expanding range of high quality car care products and car care accessories in one place including - Car Wax, Car Polish, Battery Chargers, Battery Conditioners for 6 volt, 12 volt, 24 volt applications, Tailor Made Car Covers, Universal Car Covers. With thousands of products in stock and with great brands - CTEK, Meguiars, Sparco, P21S, Renovo, Zymol, JCB, Electrolux and CG-Lock, dedicated advisors available to help, Vertar makes shopping online for automotive car care products and accessories simple, fast and reliable.
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