Here at Vertar we want you to be pleased with your purchase. However should
you wish to return an item purchased from us, we will be happy to refund or
exchange a product provided the item complies with our terms below.
You have the right to cancel your order within 14 working days from delivery.*
You must notify us by phone of your intention to cancel within 14 working days
from the delivery date. After notification we will issue you a returns authorisation
form & number that you must include when returning the goods.
Please see Returns and Refunds statement below for conditions on returning.
*Excludes Made-to-Order and Special Order products, please see below:
Cancellation of made-to-order products
Should you wish to cancel your made-to-order or special order product for any reason, i.e. Tailor
Made or Touchless Car Covers, high end Zymol Glazes (Royale/Vintage) it is unlikely that we could sell it to another customer at
full selling price. We will therefore charge a cancellation fee of 25% of the
full selling price.
In respect of made-to-order products our usual refund policy does not apply
and products cannot be returned or exchanged unless faulty.**
**None of the above conditions affect your statutory rights when goods are faulty,
or not as described. For your rights of cancellation under the Consumer Protection
Distance Selling Regulations please see our Terms & Conditions.
Returns and Refunds: Please call 0800 1777 808 (Int'l +44 800
Important Note: You must organise the return of the unwanted
items at your expense and risk. Where possible please use a recorded delivery
service where a signature must be obtained to avoid delay and loss of your parcel.
Returns cannot be accepted without prior authorisation and a returns authorisation
form and number. The returns authorisation is valid for up to 14 days only.
Goods sent back without prior returns authorisation will be returned back to
you and the cost of delivery charged to your account.
If the product is broken or fails under warranty, we will repair, replace or provide a refund at our discretion. If you have changed your mind our obligation is again only to refund or repair/replace.
Full refund of the cost of the goods is wholly conditional upon the conditions
being met below and the refund authorised only after a full inspection of the
goods by our Returns department to check for completeness and correct product
Once completion of a return has occurred and the conditions have been met, any
monies due to the customer will be administered in a timely manner. However
please be aware that this can be up to 14 days. Once any monies are credited,
they are normally available for viewing on your statement after 48 working hours.
Conditions on Returning
- Goods must be returned 'AS SOLD' in the original packaging with all components
- Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened
the box to examine the product it must have been done so without damaging the
box and packaging or damaging the product in any way) and must be re-packaged
- Regarding All Standard Car Covers: Goods must be clean and free from dirt or debris.(The
customer must ensure that when placing a car cover on the vehicle for the first
time that the vehicle is free from dirt and debris).
- Goods must be returned to our Returns Department within 14 days from authorisation.
We are unable to accept returns of un-wanted and non-faulty items after the
- Any 'FREE GIFTS' with the products must also be returned.
We will refund your original delivery charge when a product is faulty
or damaged, but not when a product is simply unwanted. As of Feb. 2013 a handling fee for credit card refunds has been imposed upon us and a 2% surcharge to cover our costs will reluctantly have to be applied.